You’ve been keeping us on our toes this entire year. I’m no longer calling it a busy season but a busy year. We are making headway, I swear! Our new hires are trained to the point of helping tic off orders in a timelier fashion. We have the Dragonsteel Mini-Con in just over a week. Our attention is currently fully tuned on that. We won’t forget about all our other orders though. I lost a full week of work last week, which put us in a tighter spot too. Right after the con (and Thanksgiving!) we’ll focus back on custom orders and maybe post a few holiday sales too.
As of right now, shipping times are 5-6 weeks from time of payment.
I know our communications slack sometimes. There’s only two of us that answer emails and we’ve been spending as much time as we can in the shop, instead of the office. So please, be patient with us. It’s a difficult balance.
Cheers and much love, Michelle